Our warehouse is located in the Devon countryside, in Highampton! However, we have many depots across the UK in areas such as London and Bradford.

You can contact us through phone, email and Live Chat! For details, visit our Contact Us page.

 A large majority of our products are manufactured here in Devon by our expert team! If you need to know if an item is manufactured, look out for our 'Made to Measure' sticker on the images of our products.

Yes! We have samples available for all our cladding products. Click here for our Samples collection.

 At Ruby UK Ltd, your satisfaction is our priority - that's why we don't rely on third-party couriers.

Instead, our very own skilled Ruby UK Ltd delivery team will carefully transport your products and place them at your property according to your instructions.

There is a £30 delivery fee on all orders.

Unfortunately, we are only able to deliver to the UK currently.

We do offer Express delivery! For a quote on this, please contact our Sales team.

Our standard delivery varies from product to product and will be specified below the pricing on our product listing.

Absolutely! If you would prefer to collect your delivery, please contact our friendly Sales team.

We offer bespoke sizing on almost all of our products. If you’d like to order custom sizing, choose ‘Order Bespoke’ on the product listing and input your measurements! 

Or if you have a specific design you'd like us to manufacture bespoke, please send a photo in to sales@ruby-group.co.uk or call our expert Sales team on 01409 231763.

No! Bespoke items would be on the same lead time as our standard sizes.

We offer discounts on bulk purchases of cladding! The discount will be listed beneath the price and will also appear once added to your basket.

You can place an order through our website, or you can phone our friendly Sales team for a quote.

We do! At Ruby, we understand that managing your finances effectively is key to a stress-free shopping experience. That's why we're dedicated to offering simple, transparent, and flexible payment options through Klarna and Clearpay - two of the most trusted names in buy-now, pay-later services.

Visit our Finance Page for more information.

We accept a variety of payment options to make your shopping experience as convenient as possible. You can pay using major credit and debit cards, including Visa, MasterCard, and American Express. We also offer secure online payment through PayPal.

For larger purchases, we provide the option to pay via bank transfer.

If you have any specific requirements or questions about payment, please don't hesitate to contact our Customer Service team for assistance.

We accept returns/exchanges on all items except for Bespoke/Custom products, as long as they are in the same condition they arrived in and have not been modified or installed.

Please see our Returns page for more information on this and for information on fees applicable.

You can fill out our Returns form, or contact us via email, phone or Live Chat.

Please contact us as soon as possible if you believe you have received the wrong item or a damaged item.

Faulty/damaged goods or goods that have been supplied at the incorrect measurements will be replaced free of charge for either a full refund or like for like replacement upon either the return of the item or necessary proof, which will be decided at Ruby UK's discretion.

We do! If you're looking to open a Trade account, click the 'Trade Application' icon in the top right of our homepage. Alternatively, you can ring our Trade team on 01409 231763.

We offer a 5% discount on all orders for our Trade customers.