1.1. Ruby UK provide free delivery services to UK Mainland. Deliveries to excluded areas included but not limited to the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland as well as the Channel Isles. Delivery may be arranged at extra costs and may take longer to deliver.
1.2. The full payment of the order must be processed before the shipment of the product.
1.3. Once the order is finalised, and payment is made through, no amends will be entertained.
1.4. If in any unlikely event, the product that you ordered goes out of stock, then we can agree to wait for restocking and/or refund the payments, according to your choice.
1.5. If the recipient is not available at the given address, after getting the notification of delivery, extra charges will be added for re-delivery.
1.6. We are not responsible for any delay from the courier's side, which is out of our control.
1.7. It is imperative to ensure that the address provided at the time of order placement is accurate. We will not be responsible if the items are delivered to any inaccurate address, as presented.
1.8. For using the delivery tracking system, complete and accurate contact details must be provided.
2.1 Once an order has been placed; we cannot warrant if it can be cancelled or not. If the product is already sent or wrapped, then the consumer will be liable to return the package to use for cancellation. Due to fast delivery systems, cancellation before delivery may not be possible every time.
2.2. The consumer and/or the recipient have the right to cancel and return an order within 30 days of its arrival given the product is in the same condition as it was sent out. In this case, a full refund will be made.
2.3. We have the right to cancel an order in case of stock's depletion or any other unsupporting conditions. In these cases, a full refund will be provided within a maximum of 30 days.
2.4. Once the payment is made through, we cannot warrant to make any amends in the size or scope of the final product.
2.5. If there is an error in pricing, we will be liable to refund the whole or the excessive payment.
2.6. If bespoke item would like to be cancelled and has already been made then there will be 15% restocking fee.
3.1. In case of any damages in the final product received, please notify us within a maximum of 2 working days.
3.2 If possible, prepare a note of the concerned damage and send it along with the driver.
3.3 Photographic evidence is necessary for addressing any damages. When the package arrives, immediately capture any harm or damage found on the product.
3.4. You are liable to take care of the package once it's in your possession.
4.1. Timber, wood is a natural organic product. As it is mostly installed outdoors, acknowledge that Extreme weather conditions or unlikely conditions may cause timber to crack and split creating knots, slight blue mould, a minor difference in the appearance, or moist timber, however, it does not affect the integrity and/or structure of the product. Moreover, it is perfectly normal.
4.2. Ruby UK will not be held liable for any twisting, warping, mould, cracks, discolouration and any other form of natural defect of wood. This does not effect
4.3. The sizes may vary between 0-10mm on all timber products, depending upon the environmental conditions.
5.1. After installing the product successfully, we will not be liable for any future damage or loss in the product.
5.2. If you want to order the same product, ensure that the current order is the same as the previous one.
6. Care of product
6.1. Fitting: Before fittings and installation, leave the product to dry out for a minimum of two weeks, for increased stability.
6.2. Maintain: It is essential to re-treat the timber, every 6 months after its installation, in order to keep its natural colour and structure in place.
6.3. Time / Delivery: We will not be responsible for any money lost or any other harm incurred due to project bookings. You must not book with builders or projects until the delivery has been made successfully.
7. Return and Refund
7.1. In case of receiving any damaged or wrong product, please notify it as soon as possible. We will not accept returns in which the kit have been damaged, or the packaging is removed. We may ask for photographic evidence or a note about how do you think the product has not met your expectation. If the claim is real, the product will be exchanged or else a full refund will be made.
7.2. Unless the return is the fault of Ruby UK all returns will be made by the customer or consumer.
7.3. If collection is arranged with Ruby UK for the customer it will be agreed on an amount to be paid for the collection charge. The amount will be at the full discretion of Ruby Uk and must be agreed by customer or consumer that the collection charge will be deducted from the final refund.
7.4. In the case of the consumer or customer returning the package, Ruby UK is not liable for any damages and/or lost parcels occurred.
7.5. Bespoke: We are not liable to accept returns on ANY bespoke items.
8.1. We are not responsible for any of your losses related to any business including but not limited to lost data, lost profits, lost revenues or business interruption.
8.2. No clause or condition in these terms is intended to prohibit you from having all consumer rights applicable under the local law and/or other statutory rights (e.g. under the Sale of Goods Act 1979 (as amended)) including our liability to you in case of any death or physical injury resulting from our negligence. As a consumer, you have the legal rights for reporting any faulty or misdescribed products.
8.3. We have the right of modifying these terms and conditions, without any further notice, by our sole discretion.
9.1. All content on our website, including but not limited to images and descriptions are our own and cannot be copied without a written permission letter.
9.2. All images are captured for illustrative purposes, and the actual colour of the product may vary a little from that displayed in the picture.